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Effective Date: 09/16/2025
At Soft Sleep, we offer a 14-day return policy for our Beds, Mattresses, and Footstools if the product is damaged or not as described upon delivery. Customers can return their items within 14 days of receipt to ensure satisfaction with their purchase, and we will provide a full refund.
In addition, we offer a 90-day warranty for our Beds, Mattresses, and Footstools. This warranty reflects our commitment to the quality and craftsmanship of our products. If any part of your item is found to be defective within 90 days of the purchase date, we will repair or replace it at no extra cost. This warranty is designed to give our customers peace of mind and assurance of a high-quality product.
Furthermore, we provide a part replacement warranty for up to 2 years for Beds. This means that even after the initial 90-day period, if any part of the Bed Frame fails due to defects in materials or workmanship within 2 years of the purchase date, we will supply replacement parts, with the customer responsible for covering the shipping cost. This ensures our customers can continue to enjoy their bed frames for years to come.
Please note that the 2-year warranty applies only to Bed Frames and Mattresses. Footstools come with a 90-day warranty. These warranties do not cover damage caused by normal wear and tear, misuse, or improper assembly.
WhatsApp number: +44 758 467 4371
Landline: 01924533591
Email: softsleepltd@gmail.com
Address: Unit 2 pepper royed street wf13 1PA
